ILLUMINATING YOUR PATH TO GREATNESS LETTER FROM THE CEO To our valued clients and partners, Since we started 36 years ago, the gaming industry has evolved tremendously, and through it all, our global team has worked to keep GLI at the forefront of innovation. Setting the standard you can rely on means earning your trust every day by delivering on time, on budget, and with the high quality that defines our work. In the coming year, we’ll take an important step forward as we welcome a strategic investment partner who shares our values and long-term vision. This transition is about continuity, not change. It ensures GLI outlives its founders and remains the institution this industry can depend on, no matter what the next wave of advancements brings. Make no mistake — I’m not going anywhere. I will continue as your CEO alongside our full leadership team. For our clients and regulators, if anything feels different in your day-to-day interactions with GLI, we’ve missed the mark. Since my last open letter, 270 fully trained professionals have joined our global testing and delivery teams. This growth gives us the bandwidth to respond quickly when new markets open. We’ve also modernized the client journey through GLIAccess®, our digital platform that provides 24-hour access to project resources, real-time updates, and dedicated support. Security remains central to everything we do. Last year, GLI assumed management of Bulletproof’s Information Security Services (ISS) portfolio — including Cybersecurity Assessment, Audit and Compliance, and Strategy and Governance solutions — providing clients a seamless experience across testing, compliance, and security. At G2E 2025, we introduced an expanded GLI Gaming Security Framework, adding modules for vendor, land-based, and online gaming controls to reinforce what has become the industry’s benchmark for cybersecurity. Bulletproof will continue delivering managed IT and security services, including infrastructure solutions, cloud and compliance security, and its 24/7/365 managed portfolio to help clients modernize operations and reduce risk. Across the globe, we continue to expand in meaningful ways. We’ve opened new offices in Brazil and the Philippines, merged our GLI and Trisigma operations in Spain and the Netherlands, and moved our iTech operations to Bulgaria and India, all to better serve our 2,000+ clients worldwide. Every improvement, whether in technology, process, or global reach, serves to illuminate your path to greatness. We’re proud to lead as the first to set the standard; the best in expertise and integrity; and the only organization with the experience, scale, and reach to support you at every stage of innovation. None of it would be possible without the 1,600+ team members behind our work, whose dedication earns the trust you place in GLI every day — trust we value and never take for granted. I look forward to seeing you somewhere on the globe. gaminglabs.com James Maida Founder & CEO, Gaming Laboratories International “We’re proud to set the standard, and light the way, in over 710 jurisdictions.”
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